What is call logging?

 
Your telephone system (or PBX) produces a packet of data (a call record) after every phone call your organisation makes through it.

These call records contain important information about each call, including whether it was an incoming call, and outgoing call, or another type, such as an internal (extension to extension) call.

Call records contain details of the calling party and the called party, as well as extra information such as the length of time it took to answer the call, the number that was dialled, the caller ID of the calling party, and other information, such as which telephone line (trunk) was used to carry the call.

The practice of call logging involves capturing these call records, sorting and storing them in a central database, and their subsequent retrieval by way of a reporting interface.
 
 
Call logging must-haves
 
When choosing a call logger, always look for these features...
 
No arbitrary limits, Look for fixed pricing.

Where's the logic in restricting the number of lines and extensions you want to log?

Should you really be penalised if your phone system grows?